What Does It Mean?Īfter May 31st, Intuit plans to discontinue services including Online Banking, Desktop Payroll Services, Live Support, Online Backup, and other products and services through QuickBooks Desktop 2018. Continue reading to learn more about what this means for users and your business. If you haven’t had the chance yet, now is the time to switch to the newer cloud-based version of QuickBooks Online (QBO) and install any security updates that are currently available.ĭuring the upgrade process, Intuit will support each QuickBooks software user by making sure that their data is protected and able to function well with the latest version of QuickBooks Desktop. As of June 1, 2021, Intuit will also discontinue critical security updates for its software.

If you are still having issues, please click the Submit a Request below.In 2021, Intuit announced the official cancellation of their QuickBooks Desktop 2018 software. Try the steps you were on again in the Commerce Sync connection.Right click to close down the processes, leaving one open.The QBDBMgrN.exe is the culprit here in the Details tab.Navigate to the Processes or Details tabs looking for multiple instances of QuickBooks processes running.Open your computers Task Manager (right click on the task bar at the bottom of your computer).On the phone with Intuit Support, we followed these instructions to solve this: This often bypasses the above error to get you connected, but you may need to try the troubleshooting steps below. To do this you will right click on the desktop shortcut (or on the app in Start Menu for Windows), then select the 'run as Administrator' option. If you close QuickBooks and the Commerce Sync for Desktop application, you will then run both as administrator.

Basically QuickBooks has opened too many versions of itself up and can't close those back down successfully. We see this error even when just one company file is open. When connecting Commerce Sync to QuickBooks Desktop, occasionally you may see this 'Can't Open QuickBooks' message:

Quickbooks desktop app will not open